Property maintenance
A repair request.
A record you can follow.
Keep the resident’s report, the person assigned, and the latest update with the work order. Less searching through separate messages for the details.
Start with what the resident can show you.
A description and a photo give your team somewhere to start. Residents can submit maintenance requests from the Talvi app and follow the status as work progresses. The request stays connected to the property, rather than sitting in someone’s personal text messages.
The person taking the report may also be the person finding a contractor. Keeping that information together makes it easier to return to a job after dealing with something else.
Move the request through the work.
Review the issue.
Open the resident’s report and supporting photos. Check the details before deciding what needs attention and whether you need more information.
Assign and coordinate.
Assign the work and keep updates with the request. Your property team remains responsible for choosing the right person, arranging the visit, and confirming access with the resident.
Record the outcome.
Update the work order so the resident can follow progress and your team can see the history. A completed record gives you context if the same issue comes back.
Keep the resident informed.
A repair is still an interruption to someone’s home. Use the request record for job details and resident messaging for the conversation around it. Explain what happens next, especially when you are waiting on a part or a contractor.
Talvi gives you a place to record those updates. Your team sets priorities and communicates the expected timing; the software does not make repair appointments or emergency responses happen automatically.
Explore resident communicationKnow when a separate charge applies.
You do not need a separate maintenance software account to manage requests in Talvi. Keep the work order and any repair charges together.
Review any resident-billable charges and the full fee schedule before using that workflow. Submitting a maintenance request is separate from your decision to charge for work.
Read the fee scheduleFollow a request from report to completion.
Bring a typical repair from your properties. We will show you the resident’s view and the work your team sees.