Security & trust
Who handles your
payments and records.
See who handles payments and signatures, how your team’s access is controlled, and who to contact when you need help.
Payments, documents, and verification.
Review how payments, signatures, and applicant checks work. Contact Talvi for help with setup or questions.
- Payments & payouts
- During setup, connect your bank account and complete the required identity verification. Collecting a payment and receiving the funds in your bank account are separate steps. Payment fees are listed on the Pricing page.
- Lease e-signatures
- Send lease signature requests and track their status in Talvi. Keep signed documents with the property’s records.
- Identity & applicant income
- Identity and income verification are available where enabled. Applicants complete the required verification or bank connection steps through Talvi.
- Criminal screening
- Where enabled, request authorized criminal background checks in Talvi. Your team reviews the results and makes the application decision. This workflow covers criminal records; credit and eviction checks are not included. See screening fees before ordering a check.
Protection starts with your account.
Verify the person signing in
Residents and managers verify their sign-in with an authenticator app or text-message code before accessing live property accounts. This extra step is called multi-factor authentication.
A verification code adds protection if someone else learns your password.
Keep your sign-in personal.
- Use your own account instead of a shared team login.
- Keep your verification method up to date.
- Never share a password or verification code with support.
- If you lose access, contact Talvi support from your account email.
Control what your team can access.
Working at the same property does not mean everyone needs the same access.
- Access to properties
- Team members can access the properties assigned to them. Residents access the records connected to their own home and account.
- Role-based permissions
- Management permissions cover areas such as rent and charges, leases, maintenance, documents, communication, and team administration. Access can distinguish viewing information from making changes.
- Access as teams change
- Account administrators can manage team roles and access. Review permissions when someone changes responsibilities or leaves the team, and remove access that is no longer needed.
Payments, documents, and your information.
Payment processing
For property teams: review payment status in Talvi and distinguish a pending payment from money paid out to your bank. If a payment or payout needs attention, contact Talvi support with the property and the relevant transaction reference.
For residents: your property team sets your rent and charges. Check the amount, payment method, and fee before confirming a payment.
Understand subscription and payment costsPrivacy & information requests
Our privacy policy describes the information Talvi collects, how it is used and shared, and the process for contacting us about your information.
For a privacy request, email support with enough information to identify your account. We may need to verify the request before taking action.
Read the privacy policyHave a security concern?
Email support@trytalvi.com with “Security concern” in the subject. Describe what you observed, when it happened, and the page or feature involved.
Keep the report limited to the information needed to understand the issue. Do not include passwords, verification codes, full payment details, or other people’s private records.
Looking for service availability?
Our status page shows current system checks. For a problem specific to your account, contact support.
View current system statusProduct information reviewed September 15, 2026.
Questions about security?
Evaluating Talvi for your team? Tell us what you need to understand about access, payments, or data.